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Customer service

Our service commitment: reputation-based, brand building, to provide the best service as the goal.

First, the commitment to quality of equipment

Ensure that the equipment is for new, quality in line with national industry standards, complete spare parts, purchased electrical parts, standard parts in strict accordance with IEC standards and other standards ISO272888 procurement. Discovery of the damage, loss, etc. If the on-site inspection to ensure that a satisfactory solution given within three days.

Second, after-sales service commitment

1, Shipping: After receiving user orders transfer, 1-2 working days after finishing the shipment procedures, and fax the bill of lading to the hands of users. After the warranty expires, discounted long-term supply of spare parts to the buyer, to ensure that within 24 hours after receiving the fax after finishing the user Buying consignment procedures, bills of lading and fax it to the hands of users.

2, regular communication with buyers to understand the use of equipment, or to send technical personnel to the scene to track services, highly technical computer measurement scale, the company implemented lifetime technical services.

Third, the technology promises

1, Technical Training: My company personnel to the buyer the use of equipment, maintenance and other technical training. Generally in the field, if the buyer deems it necessary sent to our technical training early, come to our company to facilitate the work. And to ensure the quality of training.

2. Transformation: If users need to send technicians to help old packaging line transformation.

3, new technologies: If new equipment technological breakthroughs, the user can give priority to the old.

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